**Privacy Policy**
Akari Optics Home ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform. We operate under Japanese law and aim to comply with the General Data Protection Regulation (GDPR) to the extent applicable to our operations.
**Information We Collect**
We collect information that you provide to us directly. This may include:
- **Personal Information:** When you create an account, schedule an appointment, purchase eyewear or contact lenses, or contact us, we may collect your name, address, phone number, email address, date of birth, and insurance information.
- **Eye Health Information:** As a healthcare provider specializing in eye optics, we collect information related to your eye health, including prescription details, examination results, medical history related to your eyes, and other relevant health information. This information is essential for providing you with appropriate and personalized eye care services.
- **Payment Information:** When you make a purchase, we collect payment information, such as your credit card details or other payment method information. This information is processed securely by our payment processors. We do not store your full payment card details on our servers.
- **Communications:** When you contact us with inquiries or requests, we may collect your name, contact information, and the content of your communication.
- **Usage Data:** We may collect information about how you access and use our site, including your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits. This data is collected through cookies and other tracking technologies.
**How We Use Your Information**
We use the information we collect for the following purposes:
- **Providing Services:** To provide you with our eye care services, including scheduling appointments, conducting eye exams, dispensing eyewear and contact lenses, and delivering products to your home.
- **Personalization:** To personalize your experience on our site and to provide you with content and offers that are relevant to your interests.
- **Communication:** To communicate with you about your appointments, orders, and inquiries. We may also send you promotional emails about our products and services, but you can opt out of these communications at any time.
- **Payment Processing:** To process your payments for products and services.
- **Improving our Services:** To analyze how our site is used and to improve its functionality and content.
- **Legal Compliance:** To comply with applicable laws, regulations, and legal processes.
- **Research and Development:** We may use anonymized and aggregated data for research and development purposes, such as improving our eye care services and developing new products.
**Disclosure of Your Information**
We may disclose your information to the following categories of recipients:
- **Service Providers:** We may share your information with third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
- **Healthcare Professionals:** We may disclose your eye health information to other healthcare professionals involved in your care, such as your primary care physician or other specialists, with your consent or as permitted by law.
- **Insurance Providers:** We may share your information with your insurance provider for billing and claims processing purposes, with your consent or as required by law.
- **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
- **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
**Data Security**
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information transmitted online.
- Implementing physical, technical, and administrative safeguards to protect your information stored on our servers.
- Limiting access to your information to authorized personnel only.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
**Data Retention**
We will retain your information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Your eye health information is retained according to guidelines set by Japanese law.
**Your Rights**
Under the GDPR (to the extent applicable to our operations) and other applicable laws, you may have the following rights regarding your information:
- **Access:** You have the right to access the information we hold about you.
- **Rectification:** You have the right to have inaccurate or incomplete information corrected.
- **Erasure:** You have the right to have your information erased under certain circumstances.
- **Restriction of Processing:** You have the right to restrict the processing of your information under certain circumstances.
- **Data Portability:** You have the right to receive your information in a portable format and to transmit it to another controller.
- **Objection:** You have the right to object to the processing of your information under certain circumstances.
- **Withdraw Consent:** If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at the address provided below. We will respond to your request within a reasonable timeframe.
**Cookies and Other Tracking Technologies**
We use cookies and other tracking technologies to collect information about your browsing activity on our site. Cookies are small data files that are stored on your device when you visit a website. We use cookies for the following purposes:
- To personalize your experience on our site.
- To track your browsing activity.
- To analyze how our site is used.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.
**Children's Privacy**
Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below.
**Changes to this Privacy Policy**
We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site after the posting of changes constitutes your acceptance of the revised Privacy Policy.
**Contact Us**
If you have any questions or concerns about this Privacy Policy, please contact us at:
Akari Optics Home 2-10-8, Sakura Street, Shibuya, Tokyo, Tokyo, 150-0031 Japan Phone: +81 3-6418-4400